Return & Refund Policy

You may return or exchange any physical product within 7 days of delivery if it arrives with a manufacturing defect, the wrong item, or missing parts. The product must be unused, in its original packaging, and returned with the invoice.

Return is screened by our team. Once verified, we replace the unit if in stock, or refund the full amount including shipping within 5–7 business days.

We prioritize replacement for defective products so you can get working equipment quickly. A full refund is issued when a replacement is unavailable or if you prefer a refund instead.

Digital products (software licenses, subscriptions and other electronic deliveries) are non-refundable once the license key or activation access has been sent, because they cannot be returned. If activation fails under normal conditions, we will help resolve it or issue a refund within 7 days.

Services are billed for work performed. If a service has not yet started, you can cancel and receive a full refund within 48 hours of booking. Once work begins, charges apply for the completed portion.

Contact our support desk within the return window with your order number, photos and a short description. Do not ship items without prior approval. Refunds are returned to the original payment method; for COD orders we arrange a bank transfer or mobile money payment.